Wessex Water employs around 2,500 staff spread across a wide geographical area. Staff training is valued highly within the organisation, for both ongoing professional development and regulatory compliance. However, with such a large number of staff – many of whom work in the field – the cost and logistics of face-to-face training presented significant challenges.
The L&D Team at Wessex Water were keen to find a suitable eLearning platform that would deliver consistent high-quality training for all staff.
There were some key requirements that needed to be met, for a training platform to be right:
Wessex Water worked with Frog to realise this vision and to roll out a platform truly built for purpose.
Wessex Water has always had training and staff investment at the heart of the organisation and were looking for a technology partner that could help realise this vision in a secure, online environment. Since the development of the Online Training Platform, Wessex Water has created hundreds of courses. Underpinned by Frog, there are now three major training solutions in use across Wessex Water.
As a scalable platform, Frog will be used to create and deliver more courses within the iLearn, iManage and iStart environments.
The importance of staff training to the culture of Wessex Water required that any new training platform had a coordinated roll-out, ensuring no member of staff was left behind.
A roadshow took in all of Wessex Water’s seven regional offices, as part of the big launch. This enabled Wessex Water’s central team to sell the vision of the new training platform, while also ensuring every member of staff knew how to access and benefit from it.
The roadshow launch was supported by a structured launch plan that included coordinated communications across the organisation, once again ensuring the maximum buy-in from staff.
The training platform was piloted with the Information Services team and this controlled pilot phase allowed the L&D and Management teams to gain familiarity with the platform in readiness for a wholescale roll-out. The pilot phase was brief, and the training platform went live for the whole organisation within weeks.
Wessex Water has worked in partnership with Frog not only to structure and implement an e-learning platform, but to continue to develop the platform in line with the evolving needs of this large and dynamic organisation.
Wessex Water is a water supply and sewerage utility company serving an area of South West England that covers 10,000 square kilometres including Bristol, Dorset, Somerset, Wiltshire and parts of Gloucestershire and Hampshire. Wessex Water supplies 1.3 million people with around 285 million litres of water a day.